Beginning April 1, 2020, 44North’s claims system vendor, Wexhealth, is no longer providing access to the online claims portal.
What does this mean to employees? Explanation of Benefits (EOBs) will be mailed directly to employees beginning March 1, 2020. Those individuals with HRAs will no longer be able to submit claims through the portal; however, they can be emailed (claims@44N.com) or faxed (855-306-1098) to 44North. Balances can be obtained by calling 44North (855-306-1099) at any time or utilizing the balance statement provided 60 days before the end of the plan year. Account balances are also shown on the check stub or EFT notification provided with payments to employees.
Access to the portal will continue to be active until close of business March 31, 2020. Members who have elected the paperless EOB option should receive email notifications of this change encouraging them to reach out to 44North with any questions.